Ideas into
practice.
Notes on automation, integration and applied artificial intelligence. No abstract promises: what works, what does not, and the order to do it in.
AI / SOFTWARE / BUSINESS-
Gemini Enterprise and Salesforce connect CRM and agents
Google Cloud and Salesforce are linking Gemini Enterprise, Agentforce, Tableau and Hyperforce. What is available, and how to build agents on governed CRM data.
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ChatGPT Ads in HubSpot: From Ad to CRM
A new acquisition channel joins the sales workflow
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40,093 Copilot Studio Agents: What They Reveal
Agent adoption is now large enough to show usage patterns
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Live Nation announces 24/7 support with Agentforce
A support use case moving beyond the lab
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Claudeforce: Salesforce moves into Claude
The CRM stops being a screen and becomes the system behind it
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GPT-6 Astra for business automation
More autonomy requires better boundaries
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The pay-to-rank boom: the boards where first place is for sale
Advertising with the price on display
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AI agents in CRM and ERP: why 4 in 10 projects will be cancelled
Telling a real agent from a chatbot with a new name
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Business process problems: 9 signs you need a system
Diagnosis comes before the tool
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CRM with artificial intelligence: what to delegate and what not to
Agents acting on your customer base
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AI and ERP: it does not replace your system, it makes it queryable
Where AI fits in a management system
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How to implement AI on the systems you already have
From the pilot that impresses to the flow that runs
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Benefits of automating processes: what a company actually gains
Beyond the hours you save
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