Ideas into
practice.
Notes on automation, integration and applied artificial intelligence. No abstract promises: what works, what does not, and the order to do it in.
AI / SOFTWARE / BUSINESS-
Microsoft Dynamics 365 in Teams: CRM with Copilot
Microsoft connects Dynamics 365, Teams, and Copilot with 30 CRM skills. See what changes for sales, service, automation, and data governance.
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Gemini Enterprise and Salesforce connect CRM and agents
Models can change; operations still need context
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ChatGPT Ads in HubSpot: From Ad to CRM
A new acquisition channel joins the sales workflow
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40,093 Copilot Studio Agents: What They Reveal
Agent adoption is now large enough to show usage patterns
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Live Nation announces 24/7 support with Agentforce
A support use case moving beyond the lab
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Claudeforce: Salesforce moves into Claude
The CRM stops being a screen and becomes the system behind it
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GPT-6 Astra for business automation
More autonomy requires better boundaries
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The pay-to-rank boom: the boards where first place is for sale
Advertising with the price on display
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AI agents in CRM and ERP: why 4 in 10 projects will be cancelled
Telling a real agent from a chatbot with a new name
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Business process problems: 9 signs you need a system
Diagnosis comes before the tool
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CRM with artificial intelligence: what to delegate and what not to
Agents acting on your customer base
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AI and ERP: it does not replace your system, it makes it queryable
Where AI fits in a management system
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How to implement AI on the systems you already have
From the pilot that impresses to the flow that runs
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Benefits of automating processes: what a company actually gains
Beyond the hours you save
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