Help desk, endpoint management, identity and security, run remotely from Buenos Aires: one or two hours from the US east coast, with no night shifts. That is what separates a stable team from one that turns over every six months.
Your whole business day, worked in ours
We build on what your team already knows. If the platform has an API or webhooks, it integrates; if it does not, we look for the most stable path before proposing a change of tool.
And any other platform with a public API.
Taking over a company’s support does not start by answering tickets: it starts by finding out what is there. Committing to a response time over an estate you have not seen is promising from memory, and it is why so many handovers go wrong in month one. This is what we do instead.
The same start for every contract
How many devices and who holds each one, which accounts are active, which applications actually get used and which get paid for without anyone opening them. The user directory gets checked against the payroll list: accounts belonging to people who left months ago, access still intact, turn up almost every time. By the end of the week there is a document describing the real estate, which rarely matches the one the company thought it had.
Monitoring and backup agents go on every device, the ticket queue opens with the agreed priorities, and we take whatever admin access is needed. In parallel the manual gets written: how somebody is onboarded, what they are given, how everything is revoked on their last day. That document is what keeps the service from depending on one person remembering.
Two weeks answering next to the person who had been solving the problems, without replacing them yet. It is the only way to learn the odd cases — the printer that only works with an old driver, the client who sends files in a proprietary format, the internal system nobody documented — without leaving somebody waiting while we learn them.
The support channel is announced to the team, the contract response times start running, and the first review goes in the calendar. From here there is a monthly report: what came in, what was resolved, what repeated. That last column is the one that matters, because a request appearing five times a month is not a ticket: it is a badly built process, and that is where automation comes in.
The handover is the riskiest moment of the whole contract. That is why the first two weeks are neither skipped nor billed separately: they are part of onboarding, and they are what makes next month’s response time a promise we can keep rather than a number in a proposal.
What is missing is not a tool: it is somebody whose actual job this is. Until there is, support happens in the gaps of other work — and it fails in the same three places every time.
In almost every company under a hundred people, support falls to whoever gets on best with computers: the ops lead, a developer, sometimes the founder. They lose hours a week to work that is not theirs, and they can never say no.
They spend half the morning waiting on a mailbox, the right access and a configured laptop. And when someone leaves it runs the other way: months later the account is still live, with everything that was in it.
How many laptops, in whose hands, patched or not. And how many licences get paid for every month without a single user opening them: that one turns up in the first week, almost every time.
Which is nearly everything, once the company works in the cloud. The limit is not on scope: it is on location.
Chat, email and video in your hours. A prioritised queue, history per person, and nothing lost between two channels.
Accounts, access, groups and hardware ready on day one and revoked on the last, with a record of what was granted and what was removed.
Inventory, patching, encryption and backup. Knowing what you own is the precondition for looking after it, and it is rarely written down.
Second factor on every application, managed passwords, and endpoint alerts reviewed by a person rather than piling up in a console.
Committing to a response time over an estate you have not seen is promising from memory. The first two weeks are for finding out what is there.
Devices, accounts, licences, applications and who uses what. Unused paid licences turn up almost every time.
Agents on the endpoints, the ticket queue, admin access, and the written record of what gets done and how.
Two weeks answering alongside whoever did it before, so the odd cases get learned without leaving anyone waiting.
Operations move to Kommit with the agreed response times, a monthly report and a review every quarter.
Billed per user per month, minimum ten. The price does not move because a month brought more tickets: that risk is ours, which is exactly what pushes us to remove the cause.
Per user per month, minimum ten. The price does not move because a month brought more requests: that risk is ours, and it is exactly what pushes us to remove the cause instead of billing you to handle it again.
Everything is already set up and you just need someone answering.
$59per user / month
A local US provider$25–110
Support plus the device estate managed end to end.
$109per user / month
A local US provider$150–200
For when cyber insurance or a client audits you.
$159per user / month
A local US provider$200–300
For exampleA team of 25 on Managed comes to $2,725 a month, billed in twelve equal instalments. The same team with a local US provider, around $4,375.
From $59 per user per month for help desk, $109 for the full plan and $159 with managed security. A US provider charges between $100 and $300 for the same thing. Our prices are published.
No. The service is remote. For anything needing hands we dispatch a technician from a local network and bill it separately at a published rate. We say this before you sign, not after.
That is the best case. In the co-managed model we take tier 1 and 2 — the daily queue — and your person is freed for the work that genuinely needs internal context.
Thirty minutes for a critical incident, one hour when somebody cannot work, four business hours for everything else. It is in the contract, and a miss is credited back.
Ten for the monthly plans, fifteen for help desk alone. Below that a block of hours works out cheaper, and we sell those too.
Headcount, applications and who fixes things today is enough for us to tell you which plan fits and what stops being done by hand.
Kai Kommit agent · Online Hi — I'm Kai, Kommit's agent. Tell me which process is costing you hours and I'll tell you where to start.
AI agent: it can be wrong. Anything agreed is confirmed by the team. Prefer the form →
